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Telkom reneges on ADSL promise to ICASA2007-07-09 Telkom has reneged on its agreement to supply ICASA with an ADSL Service Level Agreement (SLA) by the end of May. In a meeting between Telkom, ICASA and MyADSL to address Telkom’s compliance with the ADSL regulations, the incumbent telecoms operator committed themselves to providing an ADSL SLA by the end of May. More than a month later and the company still have not come clean on their assurances. According to the ADSL regulations: ‘Telkom, SNO and the ISPs shall enter into service level agreements with subscribers’. There are currently no ADSL SLAs available despite the fact that the regulations were released around a year ago. Telkom said in a statement that it “is in the process of finalising the ADSL Service Level Agreement.” Non-compliance Apart from establishing SLAs, many other points are currently in dispute regarding Telkom’s compliance with the ICASA ADSL regulations. Some of disputes are local capping, traffic shaping and the periodic reset of the ADSL service. The ADSL regulations explicitly state that, “Local bandwidth usage shall not be subject to the cap”, but despite this regulation hard capping is still the order of the day. The regulations further demand that “Telkom, SNO and ISPs shall not be allowed to impose port prioritisation on their subscribers” and “Telkom, SNO and ISPs shall not periodically reset the ADSL service”, but this also seems to have fallen on deaf ears. Telkom has been criticized in the past for not taking ICASA seriously, and their non-compliance with the ADSL regulations only serve to strengthen these views. Consumer complaints The ICASA Consumer Complaints Committee encouraged ADSL subscribers who feel that Telkom is not abiding by the ADSL Regulations to lodge a complaint with the council. Consumers can email complaints to VNkwane@icasa.org.za and PMompe@icasa.org.za and are encouraged to give as much detail as possible about their complaints. This includes contact details plus a description of the complaint. Source: My Broadband |
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